We generally do not accept returns on items if you simply change your mind. Acceptable returns should be unused, unopened and have any original seals intact. Return items to us by post within 30 days of receipt.

• All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and cannot be accepted by our returns department.
  To ensure we process your return and refund as quickly as possible, please follow the procedure below.
  UK Returns Procedure:
  Please contact us by completing the contact form or sending an email at info@assuranceglow.co.uk. Your message should contain the Order Number from your Confirmation Note as well as a full explanation of your reason for returning the goods.
•  Instructions on how to return the item(s) will be sent to you via email
• Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
•  Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
•  Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: We will not be liable for any lost returns,
•  A refund will be processed within 14 days of the goods arriving back in our warehouse.
•  Please note: We will only reimburse the cost of the products and not any postage or shipping fees.